A: Contact us at support@newtechprods.com and we will help get your address changed if the product has not already been processed.

A: We offer a full refund on your order if you don’t like the product. Simply visit our Returns and Refund Policy page for complete details.

A: : If you have any questions regarding your order please contact us at support@newtechprods.com.

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates on our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

You can reach us by email on support@newtechprods.com, or by phone on +1 (408) 940-6762. Please include your order number in any email, or have it ready when speaking with our support team.

A: We currently only ship to customer/address within the continental US.

A: Your items may be shipped in separate packages from our different fulfillment warehouses.

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

A: If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@newtechprods.com and we will get back to you as soon as possible.